How to refund a “purchased goods” payment on Venmo

I’m in a private Facebook selling digital goods. I was selling an item last week and this guy messaged me asking how I want to be paid. I told him Venmo and usually people in the group know the routine, but just to be sure, I reminded him to NOT mark it as a purchase payment. The Venmo screen even defaults to being a friends payment and NOT a purchase, but this scammer decides to mark it as a purchase. He then says it’s a mistake because they don’t make it as clear as Paypal. He then tells me he’ll send me the fees in another payment. I told him I wasn’t doing this transaction if he sent it as a purchase. The reason for that is because I’m pretty sure I’d lose any chargebacks since I’m sending him a digital code.

If you have a business Venmo account, you can log into the transaction details and there is a refund button. However, in a personal account, there is no refund button. I considered sending him back the money as a separate transaction, but I don’t know how Venmo would handle a chargeback on the original transaction, so I had to email support@venmo.com and a few hours later, a rep emailed me back asking me to confirm the refund. I said yes and a few hours later, I got an email that the payment was refunded. Sucks that you have to email Venmo to refund purchased goods payments, but that’s the best way to protect yourself from scams.