I had sold 4x U2 NY tickets on SH the other week for about $500 gross to the buyer, $2000 total. I should have known something was odd because my ROI was just too high on the sale. Yesterday, I got a voicemail from SH wanting to talk about the order. I called them up and they told me the tickets were for San Jose and not New York. FFFFFFFFFFFFFFFFFFFFFF. I had heard this happening to others, and I figured it was a matter of time it would happen to me.
They tell me the penalty is either 40% of the sale or the price difference of getting similar tickets, whichever is GREATER! They told me they were able to get the $2000 that was deposited to my bank back, and then hit me with another $2500 to my credit card since the replacement tickets cost $1200 each x 4 = $4,800. The actual San Jose tickets will probably only net me $500, so I’m out $4,300 for the mistake.
I had told them it was odd that their OCR didn’t read the city, but the rep said the OCR doesn’t really read any of that information and that they trust the sellers to upload the correct tickets.
Double and triple check all your tickets! Also use a spreadsheet to track your tickets. The other readers that this happened too double listed and couldn’t cancel in time on the other site and/or forgot they had sold the tickets already.