I was at one of my favorite restaurants over the weekend – Olive Garden (order the chicken parm, load up on salad, take the chicken parm home. BOOM!) using up those $10 bonus cards. Anyway when the bill came out to $24 or so, I handed the server the following GCs – 2 x $3, $13, $25. The $3 and $13 cards were partially used before and I will usually take home the customer slip and I’ll just Sharpie the balance on the card (because who cares really.)
The waiter walks away and comes back and hands me back the cards. He said the 2 x $3 worked, but the $13 and $25 had no balance. I eventually paid him with a cc, but later on, called up the Ogizzle to ask wtf happened. I asked about the $13 first, and the rep told me it was activated for $25 on x date and then used up $25 on z date. That’s odd cuz why would I write down $13 if I had used it all up? Two possible reasons could be that the last server a) gave me the wrong card back or b) decided to debit the entire amount instead of what I wrote on the tip. The $25 card was shown having used up all $25 in one go. I can’t explain this except maybe I just used it and forgot about it, although I’m pretty diligent about tossing used up gift cards.
Anyway, the one that bothered me the most was the $13 card. I don’t think it was the wrong card because I’m pretty sure I would make sure the number matched up to the receipt. The only other explanation is the server decided to overtip himself to max out the card. Unfortunately I no longer have the receipt, so can’t really tell. The OGizzle rep told me I’d have to go back to the restaurant to deal with the issue, but a) the person is most likely already gone b) this was used back in 2015, so I doubt they could still pull it up and c) not worth my time.
From now on, I’m never paying OVER the bill amount with a gift card. So if my bill is $60, I’m going to just use a $50 GC and pay the overage on my cc. If it’s $30, use a $25 GC, etc. I don’t have the time to go and hunt down missing gift card amounts. With that said, I never check my cc bills either, but at least I can easily chargeback via cc vs having to go back to the restaurant. WHY YOU DO ME LIKE THIS OGIZZLE?!?