Man, I hate the armpit of America. But it’s really the only place in my area that still take non-named VGC w/o a big hassle. And of course the money order machine is broken half the time. On this day though, on a Monday morning, it was working…or so the cashier thought.
Money order machine broken
So I had bought 2 money orders and swiped my 4 debit cards. Usually after this point, the clerk then reads a number on the money order machine and the machine starts printing. However, this time, the register prints out a little note saying that communication to the money order machine wasn’t working. The cashier tries to reboot the machine and still not working.
CSM to the rescue?
The experienced cashier then calls up the CSM, who of course tries to reboot the machine to no avail. Then she smartly decides to try it from the other register. Still no go. Then the CSM pushes a button on the register and the usual receipt prints out…w/o any money orders. Well that’s no bueno.
Assistant manger to the rescue?
The CSM then calls up the assistant manager who tried the same things. They couldn’t VOID the transaction since it was a money order transaction and I had paid with debit cards. I think if I had paid in cash, they would have been able to refund me. However, since they couldn’t do that, the CSM then “closed” the register and counted the money, like it was the nightly close routing.
The CSM then walks away with my receipt for 5+ minutes, then comes back, and basically hands me $2K in cash. The assistant manager told me that they wouldn’t be able to refund my debit cards, they’d pay me in cash. In all honesty, I wasn’t THAT happy with the outcome because the cashier and CSM knows me and knows the game of using VGC. And the CSM told the assistant manager, “He used gift cards” and not “debit cards.”
If the money order machine breaks on you after they’ve debited your debit cards, it looks like they’ll pay you back in cash. While that’s a great outcome, it may shine light that you are using gift cards, which is never a good thing.