I had written about the Cap1 Tmobile home internet deal 3 months ago. The deal worked almost as planned. Cap1 rebate was redeemable at day 90. However, all 3 of my Tmobile rebates were denied. I had to chat with T-mobile to ask them about the rebate:
- Twitter – they checked my rebate, said I should have gotten it (since I did pay for the highest plan) and offered a $300 courtesy credit. I took it.
- Facebook Messenger – I had to do this route for account 2 because my Twitter account was still linked to my first Tmo account. They were also very helpful in giving me a $300 courtesy credit on account 2.
- T-Life app for account 3 – This was horrendous. At first they told me to re-do the rebate and I told them there’s no way I’m waiting another 90 days. Then they told me to contact the rebate hotline. I ended the chat. A few days later, I tried again and got a different rep who also told me to call the rebate hotline. I asked him if I’d be given a survey for this chat and he said ‘blah blah I know you’re frustated but call the 800 number.’
- I then went back to Twitter for account 3 and asked them to send me a link to verify my account. After doing so and discussing the issue, the rep gave me the $300 courest credit for account 3.
Coincidentally or not, I remember getting survey requests from both Twitter and Facebook but none from the T-Life app. The tin foil hat tells me thats why the T-life reps wouldn’t offer me a courtesy credit cuz they didn’t give a shit, but its more likely that the reps on Twitter and Facebook have more discretion on how to fix issues. Lesson learned – use Twitter or FB for Tmobile support over T-Life.
I did the deal after thanksgiving for $400 from Cap One and $300 from T-Mobile. I got the Cap One money without too much trouble, but was denied by T-Mobile. Can you tell me who exactly you contacted on twitter (I assume you really mean x.com). Is it @TMobileHelp ? I’d like to try contacting them myself!
I actually went ahead and tried @TMobileHelp, and they gave me the $300 courtesy credit.
I never noticed any way to “submit for the rebate” myself, after reading about this offer originally (here on MPD). I gathered it was going to be automatic since I signed up properly using the promotion on their site.
I did know and set a calendar reminder to hound them starting on day 90. So that is when
I called the T-Mobile home internet number offered for rebate assistance on their site, which is just the normal customer service number. First CSR no help.
Once I got transferred to the rebate department, I was told their records show I had not “submitted for the rebate” yet, but they would be able to do that for me. Also, I had had the account for the required 90-days. I would need to wait up to 14 weeks to get the final approval and receive (via email) the $300 virtual MC.
I was surprised, so next I asked this rep when it would be safe to cancel, whether I needed to wait that whole time.
He advised that I should allow at least 2 weeks for the processing after his submission before canceling the account and returning the equipment.
Even an additional 2-weeks didn’t sit too well with me. So, a couple of days after that conversation, I called again. This time, I was advised that I was not allowed to even submit until 90-days, he did find my submission was entered by the prior CSR, and I should definitely NOT cancel my account until I received the rebate. He said their terms state that it could be up to 14 weeks from the submission date, but it typically comes sooner. Maybe 8-10 weeks.
So now I guess I am locked in for another 90 days or so. Making the $300 close to a wash for a service I don’t need or use. But I did get the Cap1 offer part fulfilled at least!
After this post by Miles Per Day, I am now ALSO hoping they don’t reject my (only) rebate submission.
So I wonder if the 2nd CSR was correct that I was not allowed to submit when I opened my account, and had to wait until day 90 or beyond to do so. That seems like another lie from T-Mobile, based on the prior and this MPD article.
I have found the rebate submission page now that they emailed me my submission number and how to check it. https://promotions.t-mobile.com/.
Nothing was mentioned in the MPD article about how or when to submit myself. Why does that article both treat this offer like it should only take between 90-120 days? I guess you left out that we can and need to submit right away?
I’m referring to this article (the first one I saw about the offer):
https://milesperday.com/2025/12/cap1-tmobile-deal-got-even-juicier/
Chris, don’t take this the wrong way, but I expect readers to know how to submit rebates. You’re the first person that DIDN’T submit their rebate as soon as they got the router in the mail. And the 2nd rep is wrong. You’re supposed to submit the rebate within 30 days of activation. It even says it when you click on the rebate terms here – https://www.t-mobile.com/home-internet/plans
Thanks Vinh. I should not have relied on only what was said in your prior thread since it was not the official terms. That’s my fault, of course.I understand it was not your first thread on this as well, since it implied as much. Just the first one I ever noticed.
I appreciate the clarification, as I know you can’t trust the reps too much. I appreciate the lesson, and the warning in this thread about what to do next if they try to screw me later.
I do wonder now if I should go ahead and cancel, since even though the reps assured me I qualified and did not say it was too late, the terms mention the 30-day window. At least I have their names and dates to tell their Social Media. I might cut my losses since I am still ahead with the Cap1 Shopping. Thoughts? Feels like a coin flip to me.
Yep way back when Twitter was first emerging as a good complain tool, T-Mobile developed a special team to handle customer service issues called T-Force. They exclusively run on Twitter and Facebook, which is why it’s always best solve any issue via them. I imagine they must have more power to just fix things.
Glad you had good luck with the cash back. I tried it two times, both failed for some reason so I contacted Cap1 shopping support. Not hopeful but it is what it is. What web browser do you use for Cap1 shopping? I thought I turned on all the cookies and off the privacy stuff but maybe not.