I’m typing this while on the phone for the 4th time about this issue and it’s gotten nowhere so far. This is what happened – I had bought 4 x $500 Best Buy gift cards back in mid December. They mailed me 3 x $500 gift cards and a $25 gift card. I called support and they had me mail back the $25 gift card. I did that and got a refund for $25. I then called back again asking where my $475 refund was. Each time, the rep would say, “Okay I’ll send it to the back office and you should see it in 2-3 days.” Of course I never saw it.
Eventually last month, I called another time and they said it was coming. Today, I finally called back and escalated to a supervisor. After 45 minutes on hold with a supervisor, the call got disconnected just when she was about to tell me what happened. I called up again and after another 45 minutes with what seems like more of a competent supervisor, who then told me that I should have gone into a store to have resolved this months ago, appeared to have put in ANOTHER request for my $475 refund. Let’s see if it actually happens in 2-3 days.
I know a lot of you guys buy Best Buy gift cards and I must have had over 100 orders back in Q4, this was the ONLY time this happened. The lesson learned here is that if they screw up like this, go into a store to see if they can resolve it. I’m 99% sure when I first called in, Best Buy could see the gift card numbers that they mailed out with the order and could verify that one of them had an initial balance of $25.
Similar experience with Sam’s Club, except they would not activate one of the gift cards at all. I just filed a chargeback after talking with these bozos three times.