A few weeks ago, Stubhub finally did the IT migration over to Viagogo’s system or so and that caused quite a bit of headaches in the ticketing community. One of the biggest issues was that if you had deactivated listings on Stubhub prior to the cutover, after the cutover, they were activated and possibly sold. You wouldn’t know anything until one day you received the “We sold your tickets” email even though you had no active listings.
This happened to a handful of people I know and I told them to reach out to Stubhub support on Twitter. One person sold me SH was asking for proof that the listing was deactivated. Well that’s kind of odd since SH never sends emails when you deactivate listings. After some back and forth, they were able to cancel his order w/o a penalty.
So if this happens to you, reach out to their support team to get your orders cancelled w/o a penalty. In the meantime, double check your SH account to make sure your deactivated listings aren’t active. Also make sure your pending order didn’t go into COMPLETE status even though the show hasn’t occurred yet (looking at you Rage tour.)