I had sold an item on Amazon Marketplace back on Feb 11 and used my own label and tracking number. Then last week, yes 6 weeks later, the buyer claimed that they never received the item. YES, 6 WEEKS LATER. I thought I would easily win this since I’m using to winning these claims on Ebay/Paypal.
However after a few days, Amazon came back and said I lost the A to Z claim and it counts against my defect rate. I read up more about it, and it seems that if I had used their own shipping label, I would have been covered by this. I’m not sure if I had used signature confirmation with my OWN LABEL if I would have won or lost (probably lost.)
Lesson learned for today – when selling off Amazon Marketplace, ALWAYS BUY SHIPPING FROM AMAZON to win these claims. Hope that Brooke from FL is enjoying her free Oculus. SCAMMER!
I later found this comment from April 2018, which I’m sure is still valid today:
Every single one of the INR case that a signature confirmation had one of two things happen.
1.Closed out with Amazon footing the cost
2.Made it to AZ claim but was closed out in our favor and Amazon still footed the cost.
Every single one that didn’t have a signature confirmation had one thing happen.
1.Refunded before I even had a chance to plead to the case and it took me days of fighting to get the funds back…if I was even that lucky.
That tells me, that the reps do a quick glance and see if the Sig conform box was checked when we did the shipping part of the order, so I bet they know the policy enough to at least check that part.