You would think by now, I’d be double and triple checking my ticket flips, but lo and behold, I’m STILL making mistakes. I had posted some tickets on Vivid and wrote down row X (typo) instead of row Z (my tickets.) When I went to ship out the tickets, that’s when I recognized the mistake. I emailed Vivid immediately of the mistake and they said they’d reach out to the buyer. A day later, they approved the new tickets; however, they slapped me with a $50 fee for the mistake. I’m guessing this was the consolation to the buyer to keep the tickets. The pair sold for $200, so it was a 25% penalty. On the bright side, it could have been worse on Stubhub.
Lesson Learned – double AND TRIPLE check your tickets and listings. Assuming it takes you a minute to double check things like this, that’s a $3,000/hr mistake.
I wonder if the typo would have made the actual tickets better than the ones listed, would you still be charged a fee?
Most likely NOT. Any reasonable buyer wouldn’t complain.