Introduction
I had written about how the Andaz Maui was playing games with award inventory. Oh wait, I had complained on Twitter or something since I can’t find the post. Essentially, if you search for 5 nights at the Andaz Maui, you’ll see award inventory. If you search 2 nights during that same time period, you don’t see results. I don’t remember Hyatt’s response, but clearly it’s bullshit. Well, not to be outdone by Hyatt, it looks like Hilton (specifically the Conrad Koh Samui) is playing the same game:
4 night stay
Everything looks normal
5 night stay
Looks good still. Remember the points are lower since the 5th night is free.
4 night stay checking in a day later than 1st example
Aaaaand lets the games begin
Lessons Learned
I’m currently in the process of figuring out the best way to get around this. I think if I book the first 4 night and ask the hotel or HH to shift it a day, they may not see the availability. I might have to book the 5 night and then call HH to see if they can downgrade it to 4 night and AXON the stay instead of the 5th night free. Or maybe there doesn’t need to be standard room availability on the free 5th night?!?
AXON awards no longer exist
I ran into this with Hyat. I Booked the 5 days, sent a DM via Twitter, and they adjusted the stay to the lower amount.
Hilton’s twitter team is useless!
I know. I’ve had it happen with Hyatt. This is on Hilton which is new.