Introduction
I had forgotten to change an autopay bank account on my wife’s Hyatt card back in June or so, and thus got hit with a late fee and interest charges of about $35 in total. I was dreading asking my wife to call (negative wife miles) to get it waived since this was the first time it’s happened and banks will usually waive the first missed payment. I was telling this to one of my readers, and he said, “Why call? Just secure message them.” Thanks goes out to Micah.
Secure Message
I then logged into my wife’s account, sent a SM about the late fee and interest charges and how it was my husband’s fault for forgetting to change the autopay bank. Within a day, I got this back from them:
Hello MPD’s wife,
Thank you for contacting Chase about the late fee and
interest charge waiver.We appreciate your consistent and timely payments in the
past. Please be assured, I have refunded your account for
the $25.00 late fee. I also refunded your account for
$0.04 and $0.01 associated interest charged. As a valued
customer I have also waived the amount of $10.81 for
purchase interest charged to your account as a result of
the fee. I refunded these charges and you will see these
adjustments on your next statement.If you need any other assistance, you can send us a secure
message. We appreciate your business and thank you for
choosing Chase.Thank you,
xxxxxxxxxxx
Chase Email Servicing
Lessons Learned
Well there you go, save you some wife miles (husband miles) and send a SM to Chase (or possibly any bank) instead of having them call.
Do you know if SM works for downgrading a card, say CSP to Freedom? Made my wife call yesterday to downgrade, but rep told her she still has 2 weeks for her CSP to hit the one year mark so call back then. She hates calling too so she gave me the evil eye after she hung up.
I think people have had success downgrading over SM, so give it a shot.
Can relate. Wife hates calling. She refused to call recon on a 100k Amex Platinum recon once, and had the nerve to ask me why we still don’t have enough “credit card magic” to go to Japan. I calmly explained to her that it is difficult to create magic when you don’t cooperate. That earned me two nights on the couch.
Though in hindsight it may not have been too bad since I would have definitely MS’d the min spending requirement for the plat and risked a clawback. So the wife was right on that one.
Haha ‘2 nights on the couch.’ that should be the Chase Hyatt Slogan “2 nights on a couch or 2 nights at any Hyatt in world?”