Since this was a cat 4 hotel, I used a Chase Hyatt annual certificate for a 1 night stay since I had no destinations planned with a Hyatt category 4. We got to the hotel at around 11AM, and we immediately noticed there was a convention going on. The hotel lobby area was HUGE and beautiful. The hotel had 2 towers of rooms (East and West towers.) We had to take an escalator upstairs to the lobby.
There was a dedicated World of Hyatt desk where we checked in versus waiting behind 4 other people at the check-in desk for the serfs. The rep mentioned that as a Discoverist, we got 2 coupons for bottles of water at the cafe downstairs. Turns out there isn’t any water bottles in the room, which is always my biggest annoyance at hotels. I was appreciative of the 1 liter Aquafina water bottles that the coupons got you.
I didn’t even use it since I wasn’t in the room that long, but my wife didn’t seem to have a problem with it.
Nothing special. Just a regular room.
I heard the breakfast at the lounge wasn’t that good. Only 1 hot item and the usual bagels and cold cuts of meat. The 6PM snacks were a bit better with some chicken fingers, cold cuts, and lots of vegetable options. However, the alcohol wasn’t free and was based on an honor system – $4 for beer/wine and $5 for liquor, which wasn’t outrageous once you’ve calmed down that it wasn’t free.
I thought the location was great (just south of Michigan Avenue.) Convenient Uber/Lyft pickup spots. However, it is MASSIVE, so if you’re into small boutique hotels, then this isn’t for you. Also, the overnight parking fee was something outrageous like $67 all in per night (only waived if you are a Globalist booking on award!)