I’m a fan of Boxed… well used to be. I’ve written about them in the past with the La Croix and the wine. But let’s be honest; we’re only shopping with them due to the Amex Offers. My guess is they are just doing this so they get bought out by Costco like how Jet got bought out by Walmart. Doesn’t take a genius to know what’s going on here.
How I got banned
Eventually, I ran out of toilet paper and paper towels to buy. So I did the next best thing – I started buying gift cards from them. I had asked a few other readers what kind of volume they were doing and some were able to do 20-30 consecutive orders last month. So I did a few days of 20-30 orders and all shipped just fine. However, I did find out that once you’ve added ~50 cards to your account, the system won’t let you add any new cards manually. The workaround is to add them via the AMEX Checkout system.
Once this new Amex Offer started this month, I banged out another ~25 orders in one day. About 10 of them got shipped and the other 15 orders were cancelled. I didn’t ask why; I just assumed they ran out of stock. I gave it a week and then I tried to order a non-gift card order and that was automatically cancelled. That was no bueno. I emailed them asking what happened and this is what they wrote:
Your order xxxxxxxx has been canceled as a result of suspected abuse of our terms of service.
Possible reasons for this include (but are not limited to):
* Duplicate accounts per user
* Promotional abuse
* Contemporaneous orders
I then replied to that email asking what specifically it was. They then said this:
Because of the status of the account, according to their analysis it looks like a high risk and the payment processor agrees that the status of the account is an indication of a fraudulent practice and they cannot open the account. Please contact email@example.com for further assistance.
I then wrote to the fraud dept telling them that I’ve ordered over 100 orders and not one order has been fraud. That was a week ago and I haven’t heard anything back. The worst part was that I had nearly $250 of Boxed credit saved up.
The ironic thing is that I had told some readers last month I should probably use it up before they banned me, but I didn’t and now it’s wiped out. Lesson learned here folks – earn and burn! And good riddance to Boxed! I hope they go bankrupt before Costco or anyone else buys them out.