I had written back in September 2016 of why you should never buy used phones on Ebay. And like a moth to a flame… I couldn’t resist buying another used phone on Ebay. It was from a seller with 1000 feedback and 100%. The phone was on the cheap side and when I got it in, it looked fine. I then traded it in for the Tmo iPhone 7 promo. I had ordered the 7 online and mailed the 6 back to Tmo. I thought I was golden.
Four months of calls later
For four months, I wasn’t seeing the credit. I eventually found out the phone had water damage and it disqualified me for the promo. FACEPALM! I found out I couldn’t get the phone back once mailed in. DOUBLE FACEPALM! I did receive a tradein credit but still lost ~$150. UGH. That’s it. Fool me once, shame on me. Fool me twice, fuck my life. I WILL NEVER EVER BUY ANOTHER PHONE ON EBAY.
Why you should do Tmo promos in store
Also, when the rep told me about the water phone, he told me that if I had traded it in store, the check would have been done in store and they would have either given me full credit or told me the phone would be rejected. I could have then returned the phone back on eBay and gotten my money back. DOUGH!
Secondly, I had issues with the recent free 2 phone line promo. I think it was due to the sim cards being backordered. It eventually got resolved, but if I had done the promo in store, I would not have had that issue. This is why for future Tmo promos, I’m doing everything in store.