First off, I still haven’t received my 50K AA miles for my Citigold bonus. I’m still unsure if I want to poke that bear. Because I didn’t want to get hit with the $30 monthly fees, I secure message’d Citi last month and told them I wanted to close my account and to send me a refund for the credit balance. This was their response:
Welcome to Citibank, my name is XXXXX. Thank you for confirming your address on file. I will be happy to move forward and close your checking account ending in ZZ.
As requested; I have processed this closure on your behalf. Please allow 1-2 business days for this request to be complete. You will receive the check for the remaining balance of $XXXX.XX and a final statement confirming that your account is now closed.
In addition, your online access will remain available until your debit card is manually blocked, or expires. If you wish to cancel your online access now and block your card, please send another message, chat or call Citibank Client Service at the number below.
I hope that you will consider us again in the future to assist you with your banking needs.
A week later, I got the check in the mail. Sounds like a done deal, right?
Zombie Citi Gold member
Last week, I had applied for the Citi Prestige (post coming later,) and when I called recon, the first rep told me I was a CitiGold member and they’d have to forward me to that department to do the recon. I thought that was odd, but I had heard of zombie Citi Gold status, so didn’t think much of it.
A huge NSF fee
Also last week, I got this in the mail (sorry I was drunk when I took the picture):
At first, I thought this was a very angry sounding letter, which then got me angry! Did I accidentally forget to turn off an autopayment? Then when I logged on, I saw this:
I was about to send them a nasty secure message, but luckily, chat was available. I don’t have the transcript, but it went something like this:
Me: “WTF!?! I had closed this account last month.”
Them: “Please hold while I look into this.”
Them: “It looks like due to the $.01, the account wasn’t properly closed. I’ll refund the fees and make sure the account is closed.”
So it seems that due to one stupid penny of interest, my account was never closed. At this point, I’m not sure what’s going on. I’ll secure message them again and make sure it’s closed.
We all know Citi IT is not the sharpest tool in the shed (remember the 10 emails that were sent out about opening an account a month or two ago?) Well, if you closed your Citi Gold account recently, you may want to double check it or else you may get a nastygram like I did. Or heck, keep it going and keep complaining so you maintain your zombie Citi Gold status.
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